Terms and Conditions

Effective date: 25 August 2026
Last updated: 25 August 2026

Welcome to Redgoldgriin. These Terms and Conditions (“Terms”) govern your access to and use of redgoldgriin.com, its related services, mobile experiences and marketplace features (collectively, the “Platform”).

By accessing the Platform, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform.

1. About Redgoldgriin

The Platform is operated by:

Legal business name: Redgoldgriin Street Ltd
Trading name: Redgoldgriin
Registration number: 
Registered or principal address: 17 Royal Crescent Ashongman, Accra-Ghana
Telephone/WhatsApp: +233592226869
Email: info@redgoldgriin.com
Website: redgoldgriin.com

Redgoldgriin operates an online marketplace through which customers can purchase products:

• Sold directly by Redgoldgriin or the Redgoldgriin Official Store; and

• Sold by independent third-party vendors using the Platform.

2. Important Marketplace Information

Where a product is marked as being sold by Redgoldgriin or the Redgoldgriin Official Store, Redgoldgriin is the seller of that product.

Where a product is sold by an independent vendor, that vendor is the seller and is responsible for:

• The accuracy of the product listing;

• The legality, authenticity, quality and safety of the product;

• Keeping the product in stock;

• Fulfilling the order;

• Providing applicable warranties; and

• Complying with return, refund and consumer-protection obligations.

The name of the relevant seller will be displayed on the product page, store page, order summary or other appropriate part of the Platform.

Redgoldgriin provides the technology and marketplace services that connect customers with vendors. We may also collect payments, coordinate deliveries, provide customer support or facilitate refunds on behalf of vendors.

Nothing in these Terms limits any responsibility that Redgoldgriin or a vendor has under applicable law.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or place an order.

Products subject to age restrictions may only be purchased and received by a person who meets the applicable legal age requirement. We, a vendor or a delivery representative may request valid identification before completing the sale or delivery.

4. Accounts and Customer Information

You may be required to create an account to access certain Platform features.

You agree to:

• Provide accurate, complete and current information;

• Keep your login details confidential;

• Update your information when it changes;

• Notify us promptly if you suspect unauthorized use of your account; and

• Accept responsibility for activities performed through your account, except where caused by our failure to maintain reasonable security.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorized access or a violation of these Terms.

5. Product Listings

We and our vendors aim to provide accurate product descriptions, images, measurements, availability information and prices. However:

• Product colours and appearance may vary slightly because of lighting, packaging changes or device displays;

• Manufacturers may change packaging without notice;

• Product images may sometimes be illustrative; and

• Minor errors may occasionally appear in a listing.

A seller must supply products that materially correspond with the description displayed when the order was placed.

If a product is materially different from its description, defective, counterfeit, damaged or otherwise non-conforming, please report it through our customer-support or “Report a Product” channel.

6. Prices, Taxes and Fees

Prices are displayed in Ghana cedis unless otherwise stated.

The amount payable for an order will be shown before checkout and may include:

• The product price;

• Applicable taxes or statutory levies;

• Delivery charges;

• Service or handling fees, where applicable; and

• Any discount or promotional adjustment.

Delivery charges may vary according to the seller’s location, the delivery destination, the size or weight of the order and the selected delivery method.

If a price or material product detail is clearly incorrect, we may contact you for instructions or cancel the affected item and issue a refund. We will not charge a higher price without obtaining your agreement.

7. Orders and Contract Formation

Placing an order is an offer to purchase the selected products.

An order acknowledgement confirms that we have received your order. It does not necessarily mean that the seller has accepted it.

The sale becomes binding when the seller confirms the order, begins preparing it for delivery or dispatches it, whichever occurs first. Separate contracts may be formed where an order contains products from different vendors.

Before completing checkout, you will have an opportunity to review your order, correct errors and withdraw from the transaction.

A seller may reject or cancel an order where:

• The product is unavailable;

• Payment cannot be authorized or verified;

• Delivery cannot reasonably be completed;

• The order appears fraudulent or unlawful;

• A pricing or listing error is identified;

• An applicable purchasing limit has been exceeded; or

• The customer has materially violated these Terms.

If a paid order is cancelled, the relevant amount will be refunded using the original payment method or another agreed method.

8. Payments

Payments may be processed by independent banks, mobile-money operators, payment gateways or other payment-service providers.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;

• The information provided is accurate; and

• The payment provider may process the transaction.

Redgoldgriin does not ordinarily receive or store complete bank-card details. Payment providers process such information under their own terms and privacy policies.

Where Redgoldgriin collects payment for an independent vendor, Redgoldgriin does so as the vendor’s authorized collection agent. Payment successfully received by Redgoldgriin for that order will satisfy your payment obligation to the vendor for the amount received.

9. Delivery and Collection

Available delivery or collection options will be displayed at checkout.

You are responsible for providing:

• A complete delivery address;

• A reachable telephone number;

• Accurate location information; and

• Any useful GhanaPostGPS address, landmark or delivery instruction.

Delivery times are estimates unless expressly guaranteed. Delays may result from traffic, weather, product availability, vendor preparation, incorrect address information or events outside reasonable control.

You or an authorized recipient may be required to confirm receipt. Risk of accidental loss or damage generally passes to you when the order is delivered to you or your authorized recipient.

If delivery cannot be completed because the address is incorrect, the recipient is unavailable or the customer cannot be contacted, reasonable redelivery or return charges may apply.

Please inspect delivered products as soon as reasonably possible and promptly report missing, damaged, incorrect or visibly defective items.

10. Cancellations, Returns and Refunds

Our Cancellation, Return and Exchange Policy and Refund Policy form part of these Terms.

Subject to the Electronic Transactions Act, 2008 (Act 772), an eligible customer may cancel an electronic transaction for goods within fourteen days after receiving the goods, without giving a reason or incurring a penalty. The customer may be responsible for the direct cost of returning the goods.

Statutory cooling-off rights may not apply to certain transactions, including:

• Food, beverages and other everyday-consumption products delivered to a home, residence or workplace;

• Perishable products;

• Products made or personalized to the customer’s specifications;

• Products that cannot reasonably be returned because of their nature;

• Unsealed audio recordings, video recordings or computer software;

• Newspapers, periodicals, magazines and books;

• Auctions;

• Gaming or lottery services;

• Certain financial services; and

• Services that began with the customer’s consent before the applicable cancellation period ended.

These exclusions do not remove any rights you may have where a product is defective, damaged, counterfeit, unsafe, materially misdescribed or otherwise fails to comply with applicable law.

For perishable, damaged, missing or incorrect products, customers should contact us as soon as possible—preferably within three days of delivery—so the seller can investigate while the relevant evidence and products are available.

Returned goods should be kept unused and in their original condition and packaging where reasonably possible. This requirement does not prevent a customer from reasonably inspecting a product or exercising a right provided by law.

Approved refunds will be issued to the original payment method or another agreed method. Processing time may depend on the relevant bank, mobile-money operator or payment provider.

11. Promotions and Coupons

Promotional codes, vouchers, free-delivery offers and discounts:

• Are subject to their stated validity periods and eligibility requirements;

• Cannot be exchanged for cash unless required by law;

• May be limited to particular customers, vendors, products or locations;

• May not be combined unless expressly permitted; and

• May be withdrawn or corrected where obtained through fraud, technical error or misuse.

We may cancel an order or remove a discount where a promotion has been used contrary to its published terms.

12. Reviews and User Content

Customers may be allowed to submit reviews, photographs, questions, comments or other content.

You retain ownership of your content but grant Redgoldgriin a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format and use it in connection with operating and promoting the Platform.

You must not submit content that:

• Is false, misleading, defamatory, threatening or abusive;

• Contains unlawful, obscene or discriminatory material;

• Infringes intellectual-property, privacy or other rights;

• Contains malware, spam or unauthorized advertising;

• Reveals another person’s confidential information; or

• Describes an experience that you did not genuinely have.

We may moderate, reject or remove content that violates these Terms, but we are not required to publish every submission.

13. Acceptable Use

You must not:

• Use the Platform for an unlawful or fraudulent purpose;

• Attempt to gain unauthorized access to an account or system;

• Interfere with the security or operation of the Platform;

• Introduce viruses, malicious code or automated scraping tools;

• Create false accounts or impersonate another person;

• Manipulate reviews, ratings, promotions or transactions;

• Circumvent Platform fees or payment processes;

• Copy or commercially exploit Platform content without permission; or

• Use information obtained through the Platform to harass, deceive or harm another person.

14. Prohibited and Restricted Products

Vendors must not list illegal, stolen, counterfeit, unsafe, recalled or prohibited products.

Restricted products may only be listed and sold where the seller holds every licence, approval and authorization required by law.

Redgoldgriin may remove a listing, suspend a vendor, cancel an order, withhold a vendor payout while investigating a transaction or report suspected unlawful activity to the appropriate authorities.

15. Product Safety and Recalls

Customers should follow the manufacturer’s instructions, warnings and intended-use limitations.

If we or a vendor becomes aware that a product may be unsafe, defective or subject to a recall, we may contact affected customers and provide appropriate instructions.

Customers should stop using a product and contact us immediately if they believe it presents a safety risk.

16. Intellectual Property

The Platform and its original content—including the Redgoldgriin name, logos, graphics, software, layout and design—are owned by or licensed to Redgoldgriin and are protected by applicable intellectual-property laws.

Vendor trademarks, product images and brand names remain the property of their respective owners.

No right or licence is granted to use Redgoldgriin’s intellectual property except as necessary for ordinary personal use of the Platform.

17. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and applicable data-protection law, including the Data Protection Act, 2012 (Act 843).

Our Cookie Policy explains how cookies and similar technologies are used on the Platform.

By using the Platform, you acknowledge that your information may be shared with the relevant vendor, delivery provider, payment provider or service provider where reasonably necessary to process your order or provide the requested service.

18. Platform Availability

We aim to keep the Platform secure and available, but we do not guarantee that it will always operate without interruption or error.

We may temporarily restrict access for maintenance, security updates, technical problems or circumstances beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to restore affected services.

19. Warranties and Liability

Nothing in these Terms excludes or limits any liability or customer right that cannot lawfully be excluded or limited.

Subject to that qualification:

• An independent vendor remains primarily responsible for products it sells;

• Redgoldgriin is not responsible for unauthorized representations made by an independent vendor outside the Platform;

• Redgoldgriin is not liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed; and

• A party will not be responsible for delay or failure caused by events beyond its reasonable control.

These Terms do not exclude liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

20. Suspension and Termination

You may stop using the Platform at any time.

We may suspend, restrict or terminate access where reasonably necessary to:

• Protect customers, vendors or the Platform;

• Investigate suspected fraud or unlawful conduct;

• Enforce these Terms;

• Comply with a legal obligation or official request; or

• Prevent security, financial or reputational harm.

Termination will not affect rights or obligations arising from orders or transactions completed before termination.

21. Complaints and Dispute Resolution

If you have a complaint, please contact:

Email: support@redgoldgriin.com
Telephone/WhatsApp: [INSERT NUMBER]
Address: 17 Royal Crescent Ashongman, Accra-Ghana

Please provide your order number, the seller’s name, a description of the issue and any relevant photographs or supporting information.

We will attempt to resolve complaints fairly and within a reasonable period. Where the complaint concerns an independent vendor, we may share the complaint with that vendor and facilitate communication or a proposed resolution.

If a dispute cannot be resolved informally, the parties may agree to mediation or another appropriate dispute-resolution process. Nothing in these Terms prevents a customer from referring a matter to a competent regulator or court.

22. Governing Law and Jurisdiction

These Terms and transactions conducted through the Platform are governed by the laws of the Republic of Ghana.

Subject to any agreed dispute-resolution process and any mandatory legal rights, the courts of Ghana will have jurisdiction over disputes arising from these Terms or use of the Platform.

23. Changes to These Terms

We may update these Terms to reflect changes to the Platform, our business practices or applicable law.

The updated version will be posted on this page with a revised effective date. Material changes will not apply retroactively to completed transactions unless required by law or agreed by the affected parties.

24. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A failure or delay in enforcing a provision does not waive the right to enforce it later.

We may transfer our rights and obligations as part of a merger, restructuring, sale or transfer of the Platform, provided that doing so does not unlawfully reduce a customer’s rights.

These Terms, together with the policies expressly incorporated into them, constitute the agreement governing use of the Platform.

25. Contact Us

Questions about these Terms may be sent to:

Redgoldgriin
Redgoldgriin Street Ltd
17 Royal Crescent, Ashongman, Accra-Ghana
GE-161-4818
info@redgoldgriin.com
+233592226869