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Refund and Returns Policy

Thank you for shopping on RedGoldGriin.com. We want you to be satisfied with your purchase. This Return and Refund Policy explains when items may be returned, when refunds may be approved, and what items are not eligible for return or refund.

By placing an order on RedGoldGriin.com, you agree to this Return and Refund Policy.

1. Return Window

Customers may request a return within 3 days of delivery.

To be eligible for a return, the item must be:

  • Unopened
  • Unused
  • Unworn, where applicable
  • Undamaged
  • In its original packaging
  • Complete with all tags, seals, accessories, manuals, labels, and any free items included
  • Accompanied by proof of purchase or order confirmation

Items that have been opened, used, damaged after delivery, altered, washed, installed, or are missing original packaging may not be accepted for return.

Nothing in this policy limits any rights a customer may have under applicable law.

2. Non-Refundable and Non-Returnable Items

For health, safety, hygiene, licensing, and product-quality reasons, the following items are not eligible for return or refund, unless they are defective, damaged on arrival, wrongly delivered, or otherwise required by applicable law:

  • Perishable goods, including food, fresh produce, groceries, flowers, and other items with limited shelf life
  • Digital products, downloads, software, online codes, e-gift cards, vouchers, subscriptions, and electronically delivered items
  • Personal care, beauty, cosmetic, grooming, hygiene, and intimate products once delivered
  • Medicines, supplements, health products, or regulated products
  • Custom-made, personalised, special-order, or made-to-measure items
  • Opened or unsealed audio, video, software, or electronic media
  • Items sold as clearance, final sale, or non-returnable
  • Gift cards, airtime, data bundles, and similar stored-value products
  • Services that have already been performed or started with the customer’s consent
  • Items damaged by misuse, improper handling, installation, washing, or storage after delivery

3. Return Shipping Cost

Customers are responsible for paying the cost of returning items.

Original delivery fees, shipping fees, handling fees, or service fees are generally non-refundable unless the return is due to an error by RedGoldGriin.com, the vendor, or the delivery partner.

We recommend using a trackable delivery service when returning items. RedGoldGriin.com is not responsible for returned items that are lost, delayed, or damaged in transit.

4. How to Request a Return

To request a return, customers must contact us within 3 days of delivery using the contact details below:

Email: [Insert support email]
Phone/WhatsApp: [Insert phone number]

The return request should include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or videos of the item, where applicable
  • Proof of delivery or purchase

Returns must be approved before the item is sent back. Items returned without approval may not be accepted or refunded.

5. Inspection of Returned Items

Once a returned item is received, it will be inspected by RedGoldGriin.com, the vendor, or an authorised representative.

A refund may be rejected if the item:

  • Has been opened
  • Has been used
  • Is damaged or incomplete
  • Is missing packaging, tags, seals, parts, accessories, or manuals
  • Is returned after the approved return period
  • Falls under the non-refundable category
  • Does not match the item originally delivered

If a return is rejected, the customer may be responsible for the cost of sending the item back to them.

6. Refund Processing

If a return is approved after inspection, the refund will be processed using the available refund method, which may include the original payment channel, mobile money, bank transfer, store credit, wallet credit, or another approved method.

Refund processing times may vary depending on the payment provider, bank, mobile money provider, or other third-party processor.

RedGoldGriin.com does not directly store or process customer card payment details. Refunds involving third-party payment processors may be subject to their processing timelines and procedures.

7. Damaged, Defective, or Wrong Items

Customers should inspect their order immediately after delivery.

If an item is damaged, defective, incomplete, or different from what was ordered, the customer must contact RedGoldGriin.com as soon as possible and preferably within 24 hours of delivery.

We may request photos, videos, packaging images, delivery details, or other evidence to verify the issue.

Where the issue is confirmed, RedGoldGriin.com may offer a replacement, exchange, refund, store credit, or another appropriate solution, depending on the circumstances and product availability.

8. Exchanges

Exchanges may be allowed at our discretion and subject to product availability.

An exchange will only be considered if the item is unopened, unused, undamaged, and returned within the applicable return period.

Customers may be responsible for any price difference, return shipping cost, and replacement delivery cost.

9. Vendor Marketplace Orders

RedGoldGriin.com is a marketplace that allows independent vendors to sell products through the platform.

Although vendors may fulfil some orders directly, all return and refund requests must follow this Return and Refund Policy and any additional product-specific terms clearly stated on the product page.

RedGoldGriin.com may review return and refund requests involving vendors and may approve, reject, or resolve such requests based on this policy, the condition of the item, vendor input, available evidence, and applicable law.

10. Refused Deliveries and Failed Delivery Attempts

If a customer refuses delivery without a valid reason, provides incorrect delivery information, or is unavailable after reasonable delivery attempts, the order may be returned to the vendor or RedGoldGriin.com.

In such cases, delivery fees, return shipping fees, handling fees, and other related costs may be deducted from any refund, where applicable.

11. Order Cancellations

Customers may request to cancel an order before it is processed, dispatched, or handed over for delivery.

Once an order has been processed or dispatched, cancellation may no longer be possible. The customer may then need to follow the return process after delivery, if the item is eligible for return.

12. Abuse of Return Policy

RedGoldGriin.com reserves the right to refuse returns, limit refunds, suspend accounts, or take further action where we suspect abuse of this policy, fraudulent claims, repeated false complaints, item swapping, chargeback abuse, or misuse of the platform.

13. Contact Us

For return and refund requests, please contact us here.

 

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Marketing & Growth Coordinator

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own store

About the Role

We are looking for a creative, analytical and results-oriented Digital Marketing & Growth Coordinator to build awareness, attract customers and support vendor recruitment for Redgoldgriin.

This is more than a social-media posting role. The successful candidate will help plan campaigns, create compelling content, grow qualified audiences and measure how marketing activities contribute to vendor enquiries, website visits, customer registrations and sales.

Key Responsibilities

  • Develop and maintain Redgoldgriin’s marketing calendar.
  • Plan campaigns for customer acquisition, vendor recruitment, product launches, promotions and seasonal events.
  • Manage Redgoldgriin’s social media channels and publishing schedule.
  • Create engaging copy for social media, email, WhatsApp, advertisements and website campaigns.
  • Coordinate product photography, graphics, videos and other creative assets.
  • Promote Redgoldgriin Official Store products and managed partner stores.
  • Produce vendor and product spotlights that build trust and encourage purchases.
  • Support campaigns for Redgoldgriin Essentials, groceries, Griin Editions and special collections.
  • Create and distribute email and WhatsApp marketing campaigns.
  • Assist with search-engine optimization for product, category and campaign pages.
  • Research customer interests, market trends and competitor activity.
  • Identify suitable influencers, creators, communities and promotional partners.
  • Develop referral, coupon and customer-retention campaigns.
  • Set up and manage small, controlled paid advertising tests.
  • Monitor campaign budgets and avoid unmeasured advertising expenditure.
  • Track traffic, engagement, leads, registrations, conversions and sales.
  • Prepare weekly and monthly marketing-performance reports.
  • Use campaign results to recommend improvements.
  • Work closely with the Store Manager, Vendor Operations Coordinator and Website Administrator.

Customer Marketing Responsibilities

  • Attract qualified visitors to the Redgoldgriin marketplace.
  • Communicate Redgoldgriin’s value clearly and consistently.
  • Promote relevant products, categories, deals and new arrivals.
  • Encourage customer registration, first purchases and repeat orders.
  • Gather customer feedback and identify barriers to purchasing.
  • Build customer communities through social media, email and WhatsApp.
  • Develop campaigns that increase trust in Redgoldgriin and its vendors.

Vendor Marketing Responsibilities

  • Promote the benefits of selling through Redgoldgriin.
  • Support vendor-recruitment campaigns and events.
  • Create marketing materials for prospective vendors.
  • Generate qualified vendor enquiries for the Vendor Operations Coordinator.
  • Highlight successful vendors and their products.
  • Help vendors understand how Redgoldgriin marketing can increase their visibility.
  • Support newly onboarded vendors with basic promotional guidance.

Who We’re Looking For

  • Experience in digital marketing, ecommerce, social media or growth marketing.
  • Strong written communication and campaign-copywriting skills.
  • Ability to create clear and engaging content for different audiences.
  • Understanding of customer acquisition, conversion and retention.
  • Familiarity with social media management and scheduling tools.
  • Experience with email or WhatsApp marketing is an advantage.
  • Basic understanding of SEO and ecommerce merchandising.
  • Ability to interpret analytics and prepare useful performance reports.
  • Experience running paid social-media or search campaigns is an advantage.
  • Basic photography, video-editing or graphic-design skills are beneficial.
  • Good understanding of Ghanaian consumers, businesses and digital channels is strongly preferred.
  • Able to work independently, meet deadlines and manage several campaigns.
  • Comfortable being evaluated by measurable outcomes rather than posting frequency alone.

What Success Looks Like

  • Redgoldgriin attracts more qualified customers and vendor prospects.
  • Social media and campaign content is published consistently.
  • Marketing activity produces measurable website visits, registrations and orders.
  • Vendor-recruitment campaigns generate qualified enquiries.
  • Campaign spending is tracked and supported by clear results.
  • Email and WhatsApp audiences grow with healthy engagement.
  • Customer-acquisition costs improve over time.
  • More customers return to make additional purchases.
  • Marketing reports clearly identify what is working and what should change.

What We Offer

  • An opportunity to help build the marketing function of a growing ecommerce marketplace.
  • Flexible part-time working arrangements during the initial stage.
  • Direct involvement in customer growth, vendor recruitment and marketplace launches.
  • Freedom to test ideas and improve campaigns using real performance data.
  • Potential for expanded responsibilities and a full-time position as Redgoldgriin grows.

How to Apply

Submit your CV or portfolio together with a short introduction explaining:

  1. Your digital marketing, ecommerce or social-media experience.
  2. Examples of campaigns, brands or accounts you have worked on.
  3. The measurable results you achieved.
  4. How you would attract both customers and vendors to Redgoldgriin.
  5. Your current location and weekly availability.

Applicants may be asked to prepare a short sample launch or growth campaign for Redgoldgriin.

 

 

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Website Administrator

Location: Remote or Ghana-based
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores

About the Role

We are looking for a reliable and technically capable Website Administrator to maintain, improve and support the Redgoldgriin marketplace.

The Website Administrator will be responsible for website availability, security, performance, updates and technical troubleshooting. You will also help ensure that customer, vendor and administrator functions work properly across desktop and mobile devices.

This is a hands-on role for someone who understands that a multivendor marketplace requires more than visual website design—it must process registrations, products, orders, commissions, payments and vendor activities reliably.

Key Responsibilities

  • Maintain the Redgoldgriin WordPress website and its marketplace functionality.
  • Manage WordPress core, theme and plugin updates.
  • Maintain WooCommerce, Rehub, Elementor and WCFM Marketplace configurations.
  • Monitor website availability, speed, errors and security.
  • Perform and verify regular website and database backups.
  • Test updates in a staging environment before applying them to the live website.
  • Troubleshoot conflicts involving themes, plugins, templates and custom code.
  • Monitor and improve website performance on desktop and mobile devices.
  • Fix broken links, display problems, checkout errors and account issues.
  • Maintain customer registration, login and account functions.
  • Maintain vendor registration, dashboards, stores and product-management functions.
  • Test checkout, payment, shipping, commissions, refunds and order notifications.
  • Create and update Elementor pages, templates, forms and reusable sections.
  • Ensure website layouts remain consistent with Redgoldgriin’s branding.
  • Manage user roles, permissions and administrator access.
  • Investigate customer and vendor technical complaints.
  • Coordinate with hosting, domain, payment and plugin-support providers when required.
  • Maintain technical documentation, update records and troubleshooting notes.
  • Recommend improvements without adding unnecessary plugins or complexity.
  • Provide regular reports on website health, completed tasks and unresolved issues.

Marketplace Support Responsibilities

The Website Administrator will work with the Store Manager and Vendor Operations Coordinator to:

  • Resolve vendor registration and dashboard problems.
  • Correct store-page or product-display issues.
  • Configure vendor permissions and marketplace settings.
  • Investigate order, commission and payout discrepancies.
  • Support managed partner stores without mixing vendor accounts or records.
  • Test new marketplace features before public release.
  • Train team members on basic website and dashboard procedures.

Who We’re Looking For

  • Practical experience administering WordPress and WooCommerce websites.
  • Experience with Elementor or another major WordPress page builder.
  • Familiarity with multivendor plugins such as WCFM Marketplace, Dokan or WC Vendors.
  • Strong troubleshooting and problem-solving skills.
  • Good understanding of WordPress themes, plugins, databases and user roles.
  • Familiarity with website hosting, DNS, SSL certificates and email delivery.
  • Understanding of website backups, security and performance optimization.
  • Basic knowledge of HTML and CSS; JavaScript and PHP knowledge is an advantage.
  • Ability to test ecommerce workflows carefully before publishing changes.
  • Strong attention to detail and commitment to protecting customer and vendor data.
  • Clear written communication and good technical documentation skills.
  • Ability to work independently, prioritize problems and meet deadlines.
  • Experience supporting an ecommerce or marketplace website is strongly preferred.

What Success Looks Like

  • The website remains secure, available and responsive.
  • Updates are completed without disrupting marketplace operations.
  • Checkout, payments, customer accounts and vendor functions work reliably.
  • Technical issues are investigated and resolved promptly.
  • Backups are current and restoration procedures are documented.
  • Mobile and desktop pages display correctly.
  • Website speed and performance improve over time.
  • Plugins and customizations remain organized and necessary.
  • Team members receive clear updates about technical issues and changes.

What We Offer

  • An opportunity to help build and operate a growing ecommerce marketplace.
  • Flexible part-time working arrangements during the initial stage.
  • Hands-on experience with a live multivendor ecommerce platform.
  • Direct involvement in improving Redgoldgriin’s customer and vendor experience.
  • Potential for expanded responsibilities and a full-time position as the marketplace grows.

How to Apply

Submit your CV or portfolio together with a short introduction explaining:

  1. Your experience with WordPress and WooCommerce.
  2. Any experience you have with Elementor, Rehub or multivendor marketplace plugins.
  3. Examples of ecommerce websites you have built, administered or supported.
  4. How you approach WordPress updates, backups and troubleshooting.
  5. Your current location and weekly availability.

Applicants may be asked to complete a short practical assessment involving a WordPress or WooCommerce issue.

 

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Vendor Operations Coordinator

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores

About the Role

We are looking for an organized, proactive and people-oriented Vendor Operations Coordinator to help recruit, onboard and support sellers on the Redgoldgriin marketplace.

You will guide vendors through the registration and store-setup process, help improve their product listings and serve as an important link between Redgoldgriin and its vendor community.

Key Responsibilities

  • Identify and contact suitable vendors for the marketplace.
  • Explain Redgoldgriin’s benefits, requirements, commissions and vendor policies.
  • Follow up with prospective vendors and maintain an organized recruitment pipeline.
  • Collect and verify vendor information and required documentation.
  • Help approved vendors register, configure their stores and use the vendor dashboard.
  • Assist with uploading product images, descriptions, prices, variations and inventory.
  • Review vendor stores and product listings for quality, accuracy and completeness.
  • Respond to routine vendor questions and resolve basic account or listing issues.
  • Follow up with inactive vendors and encourage them to keep their products updated.
  • Coordinate with the founder, website administrator and marketing team.
  • Track vendor onboarding, activation and performance using weekly reports.

Who We’re Looking For

  • Strong written and verbal communication skills.
  • Excellent organization and follow-up abilities.
  • Comfortable communicating with businesses through phone, email and WhatsApp.
  • Good understanding of ecommerce, online marketplaces or digital selling.
  • Basic experience with WordPress, WooCommerce or vendor-management platforms is an advantage.
  • Ability to upload products and work confidently with online dashboards.
  • Careful attention to product information, pricing and images.
  • Patient and helpful when guiding people with different levels of technical ability.
  • Able to work independently, meet deadlines and take ownership of assigned tasks.
  • Familiarity with Ghana’s retail, small-business or ecommerce environment is strongly preferred.

What Success Looks Like

  • Qualified vendors are recruited and onboarded consistently.
  • New vendors complete their stores and publish sale-ready products.
  • Product listings meet Redgoldgriin’s quality standards.
  • Vendor questions receive timely and professional responses.
  • Recruitment and onboarding progress is accurately documented.
  • Vendors remain active and prepared to fulfil customer orders.

What We Offer

  • An opportunity to help build a growing ecommerce marketplace from an early stage.
  • Flexible part-time working arrangements.
  • Practical experience in marketplace operations, ecommerce and vendor management.
  • Direct involvement in shaping Redgoldgriin’s vendor experience.
  • Potential for expanded responsibilities and a full-time position as the marketplace grows.

How to Apply

Submit your CV together with a short introduction explaining:

  1. Your experience working with vendors, customers or small businesses.
  2. Any experience you have with ecommerce or online product management.
  3. Why you would like to join Redgoldgriin.
  4. Your current location and weekly availability.

 

 

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Store Manager – Redgoldgriin Official & Managed Partner Stores

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores.

About the Role

We are looking for an organized, commercially aware and detail-oriented Store Manager to oversee the Redgoldgriin Official Store and manage storefronts for participating partner vendors.

The Store Manager will be responsible for product listings, pricing, inventory, merchandising, order coordination and store performance. The goal is to keep every assigned store accurate, attractive, well-stocked and ready to fulfil customer orders.

Key Responsibilities

  • Manage the day-to-day operation of the Redgoldgriin Official Store.

  • Manage assigned storefronts for partner vendors using Redgoldgriin’s managed-store service.

  • Keep each partner vendor’s identity, products, pricing and records properly separated.

  • Create and update product titles, descriptions, images, prices, variations and attributes.

  • Organize products into the correct categories, brands and collections.

  • Verify product information supplied by vendors before publishing listings.

  • Monitor stock levels and confirm inventory availability with partner vendors.

  • Remove, update or mark unavailable products promptly.

  • Coordinate promotions, discounts, coupons and featured-product placements.

  • Arrange products and collections to improve store presentation and sales.

  • Review incoming orders and confirm them with the appropriate vendor or fulfilment contact.

  • Monitor order preparation, dispatch, delivery, cancellation and return statuses.

  • Follow up on delayed or unfulfilled orders.

  • Coordinate customer questions relating to products, availability and orders.

  • Maintain accurate records of vendor prices, selling prices, commissions, sales and returns.

  • Prepare weekly reports on orders, sales, inventory, fulfilment and store performance.

  • Recommend improvements based on customer activity and product performance.

  • Work closely with the Vendor Operations Coordinator, customer-support team and marketing team.

Redgoldgriin Official Store Responsibilities

The Store Manager will directly oversee products sold or managed by Redgoldgriin, including:

  • Redgoldgriin-owned and branded products.

  • Redgoldgriin Essentials and grocery products.

  • Griin Editions products and special collections.

  • Selected products sourced or fulfilled directly by Redgoldgriin.

  • Promotions and featured collections within the official store.

Managed Partner Store Responsibilities

For vendors who do not wish to operate their own stores yet, the Store Manager will:

  • Create and maintain their Redgoldgriin storefronts.

  • Upload and update products based on vendor-approved information.

  • Confirm prices, inventory and product availability regularly.

  • Send orders to the correct vendor for fulfilment.

  • Track order progress and escalate fulfilment problems.

  • Maintain accurate sales and order records for each vendor.

  • Provide vendors with periodic performance updates.

  • Help capable vendors transition to managing their own stores when they are ready.

Who We’re Looking For

  • Strong organizational and administrative skills.

  • Excellent attention to detail.

  • Good commercial judgment and understanding of online retail.

  • Experience managing products, inventory, orders or an ecommerce store.

  • Comfortable working with WordPress, WooCommerce or online store dashboards.

  • Ability to write clear and accurate product descriptions.

  • Basic image-editing and product-presentation skills are an advantage.

  • Strong communication and vendor follow-up abilities.

  • Confidence using spreadsheets for inventory, pricing and sales records.

  • Ability to manage several stores without mixing vendor information or transactions.

  • Honest, dependable and capable of handling commercially sensitive information.

  • Familiarity with Ghana’s retail and ecommerce environment is strongly preferred.

What Success Looks Like

  • Assigned stores remain accurate, attractive and up to date.

  • Product listings meet Redgoldgriin’s quality standards.

  • Prices and inventory match information confirmed by vendors.

  • Orders are acknowledged and fulfilled on time.

  • Customers receive timely product and order information.

  • Vendor records and transactions remain accurate and properly separated.

  • Delays, cancellations and stock problems are identified early.

  • Sales and store performance improve through better merchandising and management.

What We Offer

  • An opportunity to help build a growing ecommerce marketplace.

  • Flexible part-time working arrangements during the initial stage.

  • Practical experience in ecommerce, merchandising and marketplace operations.

  • Direct involvement in developing Redgoldgriin’s official and managed-store model.

  • Potential for expanded responsibilities and a full-time position as order volume grows.

How to Apply

Submit your CV together with a short introduction explaining:

  1. Your experience managing products, inventory, orders or an online store.

  2. Any experience you have with WordPress, WooCommerce or ecommerce platforms.

  3. How you would keep multiple vendor stores and transactions properly organized.

  4. Why you would like to join Redgoldgriin.

  5. Your current location and weekly availability.

  6. You don’t have any experience in this field but you think you can meet the expectations of this role.
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