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Privacy Policy

RedGoldGriin.com is an e-commerce marketplace that connects customers with vendors offering products and services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, buy products, register as a vendor, or use our services.

By using RedGoldGriin.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from customers, vendors, visitors, and other users of our website.

Customer Information

When you create an account, place an order, contact us, or use our website, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • Order details
  • Account login details
  • Customer service messages
  • Website usage information

Vendor Information

When you register as a vendor or sell through RedGoldGriin.com, we may collect:

  • Full name
  • Business name
  • Phone number
  • Email address
  • Business address
  • Vendor store details
  • Ghana Card information for identity verification
  • Bank account details
  • Mobile money account details
  • Tax or business registration details, where applicable
  • Product listings, pricing, sales, refunds, and transaction records

Ghana Card and Identity Verification Information

For vendor verification, fraud prevention, marketplace safety, and legal compliance, we may collect Ghana Card information. This may include your Ghana Card number, name on the card, date of birth, image or copy of the card, or other identification details required to verify your identity.

We collect this information to confirm vendor identity, prevent fraud, protect customers and vendors, comply with applicable laws, and cooperate with lawful requests from law enforcement or regulatory authorities.

2. Payment Information

RedGoldGriin.com does not directly store or process customer payment card details.

Customer payments may be processed by third-party payment service providers, mobile money providers, banks, or other approved payment processors. These providers may collect and process payment information according to their own privacy policies and security standards.

Although we do not directly process customer payment details, we may receive limited transaction information such as payment status, transaction reference, order amount, payment method, and confirmation of successful or failed payment.

3. Vendor Payout Information

To pay vendors for completed sales, we may collect and store vendor payout details, including:

  • Bank account name
  • Bank name
  • Bank account number
  • Mobile money number
  • Mobile money account name
  • Payment history
  • Commission, fee, refund, and settlement records

We use this information only to process vendor payments, reconcile transactions, keep accounting records, resolve disputes, and comply with legal or regulatory obligations.

4. How We Use Your Information

We may use personal information to:

  • Create and manage customer and vendor accounts
  • Process orders and deliveries
  • Verify vendor identity
  • Approve, manage, or suspend vendor accounts
  • Disburse vendor payments
  • Communicate with customers and vendors
  • Provide customer support
  • Prevent fraud, abuse, fake accounts, and illegal activity
  • Improve our website, services, and user experience
  • Send service updates, notices, and promotional messages
  • Resolve complaints, refunds, chargebacks, and disputes
  • Maintain business, tax, and accounting records
  • Comply with applicable laws and lawful requests from authorities

5. Sharing Your Information

We do not sell your personal information.

We may share personal information with:

  • Delivery companies and logistics partners
  • Vendors, where necessary to fulfil customer orders
  • Payment processors and financial service providers
  • Banks and mobile money providers for vendor payouts
  • IT service providers, hosting providers, and website support partners
  • Professional advisers such as lawyers, accountants, and auditors
  • Fraud prevention, security, or verification service providers
  • Regulators, courts, law enforcement agencies, or government authorities where required or permitted by law

Sharing with Law Enforcement

We may disclose vendor identity information, including Ghana Card information, to law enforcement agencies, regulators, courts, or other competent authorities where we believe disclosure is required by law, necessary for an investigation, needed to prevent fraud or illegal activity, or necessary to protect RedGoldGriin.com, our users, vendors, or the public.

6. Cookies and Tracking Technologies

RedGoldGriin.com may use cookies and similar technologies to:

  • Keep users logged in
  • Remember user preferences
  • Improve website performance
  • Understand how visitors use the website
  • Support analytics, marketing, and security features
  • Improve product recommendations and search results

You may disable cookies through your browser settings, but some parts of the website may not work properly without them.

7. Marketing Communications

We may send you emails, SMS messages, WhatsApp messages, or other communications about orders, account activity, vendor updates, promotions, new products, or marketplace announcements.

You may opt out of marketing messages at any time. However, we may still send important service messages relating to your account, orders, vendor payments, security, or legal notices.

8. Data Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure hosting, password protection, encryption where appropriate, restricted access to sensitive information, and internal data handling procedures.

However, no online platform can guarantee complete security. Users are responsible for keeping their account passwords confidential and notifying us immediately if they suspect unauthorised access.

9. Retention of Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including account management, vendor verification, order fulfilment, payout processing, dispute resolution, fraud prevention, accounting, tax, legal, and regulatory requirements.

Vendor Ghana Card and identity verification information may be retained for as long as reasonably necessary to verify vendor identity, prevent fraud, resolve disputes, cooperate with lawful investigations, or comply with legal obligations.

When information is no longer needed, we may securely delete, anonymise, or archive it.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Object to certain uses of your personal information
  • Withdraw consent where processing is based on consent
  • Request that we limit how we use your information
  • Complain to the appropriate data protection authority

To exercise your rights, please contact us using the contact details below.

11. Vendor Responsibilities

Vendors who use RedGoldGriin.com must handle customer information responsibly and only use customer data for legitimate order fulfilment, delivery, customer service, refunds, or related marketplace purposes.

Vendors must not misuse customer information, sell customer data, send unauthorised marketing messages, or contact customers outside the marketplace for unrelated purposes.

Vendors may be suspended or removed from RedGoldGriin.com for misuse of customer data or violation of this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, payment platforms, delivery services, social media pages, or vendor websites.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Users should review the privacy policies of those third parties before providing personal information.

13. Children’s Privacy

RedGoldGriin.com is not intended for use by children under the age of 18 without the involvement of a parent or guardian. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we may delete that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of RedGoldGriin.com after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For questions, complaints, or requests about this Privacy Policy or your personal information, please contact us:

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Marketing & Growth Coordinator

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own store

About the Role

We are looking for a creative, analytical and results-oriented Digital Marketing & Growth Coordinator to build awareness, attract customers and support vendor recruitment for Redgoldgriin.

This is more than a social-media posting role. The successful candidate will help plan campaigns, create compelling content, grow qualified audiences and measure how marketing activities contribute to vendor enquiries, website visits, customer registrations and sales.

Key Responsibilities

  • Develop and maintain Redgoldgriin’s marketing calendar.
  • Plan campaigns for customer acquisition, vendor recruitment, product launches, promotions and seasonal events.
  • Manage Redgoldgriin’s social media channels and publishing schedule.
  • Create engaging copy for social media, email, WhatsApp, advertisements and website campaigns.
  • Coordinate product photography, graphics, videos and other creative assets.
  • Promote Redgoldgriin Official Store products and managed partner stores.
  • Produce vendor and product spotlights that build trust and encourage purchases.
  • Support campaigns for Redgoldgriin Essentials, groceries, Griin Editions and special collections.
  • Create and distribute email and WhatsApp marketing campaigns.
  • Assist with search-engine optimization for product, category and campaign pages.
  • Research customer interests, market trends and competitor activity.
  • Identify suitable influencers, creators, communities and promotional partners.
  • Develop referral, coupon and customer-retention campaigns.
  • Set up and manage small, controlled paid advertising tests.
  • Monitor campaign budgets and avoid unmeasured advertising expenditure.
  • Track traffic, engagement, leads, registrations, conversions and sales.
  • Prepare weekly and monthly marketing-performance reports.
  • Use campaign results to recommend improvements.
  • Work closely with the Store Manager, Vendor Operations Coordinator and Website Administrator.

Customer Marketing Responsibilities

  • Attract qualified visitors to the Redgoldgriin marketplace.
  • Communicate Redgoldgriin’s value clearly and consistently.
  • Promote relevant products, categories, deals and new arrivals.
  • Encourage customer registration, first purchases and repeat orders.
  • Gather customer feedback and identify barriers to purchasing.
  • Build customer communities through social media, email and WhatsApp.
  • Develop campaigns that increase trust in Redgoldgriin and its vendors.

Vendor Marketing Responsibilities

  • Promote the benefits of selling through Redgoldgriin.
  • Support vendor-recruitment campaigns and events.
  • Create marketing materials for prospective vendors.
  • Generate qualified vendor enquiries for the Vendor Operations Coordinator.
  • Highlight successful vendors and their products.
  • Help vendors understand how Redgoldgriin marketing can increase their visibility.
  • Support newly onboarded vendors with basic promotional guidance.

Who We’re Looking For

  • Experience in digital marketing, ecommerce, social media or growth marketing.
  • Strong written communication and campaign-copywriting skills.
  • Ability to create clear and engaging content for different audiences.
  • Understanding of customer acquisition, conversion and retention.
  • Familiarity with social media management and scheduling tools.
  • Experience with email or WhatsApp marketing is an advantage.
  • Basic understanding of SEO and ecommerce merchandising.
  • Ability to interpret analytics and prepare useful performance reports.
  • Experience running paid social-media or search campaigns is an advantage.
  • Basic photography, video-editing or graphic-design skills are beneficial.
  • Good understanding of Ghanaian consumers, businesses and digital channels is strongly preferred.
  • Able to work independently, meet deadlines and manage several campaigns.
  • Comfortable being evaluated by measurable outcomes rather than posting frequency alone.

What Success Looks Like

  • Redgoldgriin attracts more qualified customers and vendor prospects.
  • Social media and campaign content is published consistently.
  • Marketing activity produces measurable website visits, registrations and orders.
  • Vendor-recruitment campaigns generate qualified enquiries.
  • Campaign spending is tracked and supported by clear results.
  • Email and WhatsApp audiences grow with healthy engagement.
  • Customer-acquisition costs improve over time.
  • More customers return to make additional purchases.
  • Marketing reports clearly identify what is working and what should change.

What We Offer

  • An opportunity to help build the marketing function of a growing ecommerce marketplace.
  • Flexible part-time working arrangements during the initial stage.
  • Direct involvement in customer growth, vendor recruitment and marketplace launches.
  • Freedom to test ideas and improve campaigns using real performance data.
  • Potential for expanded responsibilities and a full-time position as Redgoldgriin grows.

How to Apply

Submit your CV or portfolio together with a short introduction explaining:

  1. Your digital marketing, ecommerce or social-media experience.
  2. Examples of campaigns, brands or accounts you have worked on.
  3. The measurable results you achieved.
  4. How you would attract both customers and vendors to Redgoldgriin.
  5. Your current location and weekly availability.

Applicants may be asked to prepare a short sample launch or growth campaign for Redgoldgriin.

 

 

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Website Administrator

Location: Remote or Ghana-based
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores

About the Role

We are looking for a reliable and technically capable Website Administrator to maintain, improve and support the Redgoldgriin marketplace.

The Website Administrator will be responsible for website availability, security, performance, updates and technical troubleshooting. You will also help ensure that customer, vendor and administrator functions work properly across desktop and mobile devices.

This is a hands-on role for someone who understands that a multivendor marketplace requires more than visual website design—it must process registrations, products, orders, commissions, payments and vendor activities reliably.

Key Responsibilities

  • Maintain the Redgoldgriin WordPress website and its marketplace functionality.
  • Manage WordPress core, theme and plugin updates.
  • Maintain WooCommerce, Rehub, Elementor and WCFM Marketplace configurations.
  • Monitor website availability, speed, errors and security.
  • Perform and verify regular website and database backups.
  • Test updates in a staging environment before applying them to the live website.
  • Troubleshoot conflicts involving themes, plugins, templates and custom code.
  • Monitor and improve website performance on desktop and mobile devices.
  • Fix broken links, display problems, checkout errors and account issues.
  • Maintain customer registration, login and account functions.
  • Maintain vendor registration, dashboards, stores and product-management functions.
  • Test checkout, payment, shipping, commissions, refunds and order notifications.
  • Create and update Elementor pages, templates, forms and reusable sections.
  • Ensure website layouts remain consistent with Redgoldgriin’s branding.
  • Manage user roles, permissions and administrator access.
  • Investigate customer and vendor technical complaints.
  • Coordinate with hosting, domain, payment and plugin-support providers when required.
  • Maintain technical documentation, update records and troubleshooting notes.
  • Recommend improvements without adding unnecessary plugins or complexity.
  • Provide regular reports on website health, completed tasks and unresolved issues.

Marketplace Support Responsibilities

The Website Administrator will work with the Store Manager and Vendor Operations Coordinator to:

  • Resolve vendor registration and dashboard problems.
  • Correct store-page or product-display issues.
  • Configure vendor permissions and marketplace settings.
  • Investigate order, commission and payout discrepancies.
  • Support managed partner stores without mixing vendor accounts or records.
  • Test new marketplace features before public release.
  • Train team members on basic website and dashboard procedures.

Who We’re Looking For

  • Practical experience administering WordPress and WooCommerce websites.
  • Experience with Elementor or another major WordPress page builder.
  • Familiarity with multivendor plugins such as WCFM Marketplace, Dokan or WC Vendors.
  • Strong troubleshooting and problem-solving skills.
  • Good understanding of WordPress themes, plugins, databases and user roles.
  • Familiarity with website hosting, DNS, SSL certificates and email delivery.
  • Understanding of website backups, security and performance optimization.
  • Basic knowledge of HTML and CSS; JavaScript and PHP knowledge is an advantage.
  • Ability to test ecommerce workflows carefully before publishing changes.
  • Strong attention to detail and commitment to protecting customer and vendor data.
  • Clear written communication and good technical documentation skills.
  • Ability to work independently, prioritize problems and meet deadlines.
  • Experience supporting an ecommerce or marketplace website is strongly preferred.

What Success Looks Like

  • The website remains secure, available and responsive.
  • Updates are completed without disrupting marketplace operations.
  • Checkout, payments, customer accounts and vendor functions work reliably.
  • Technical issues are investigated and resolved promptly.
  • Backups are current and restoration procedures are documented.
  • Mobile and desktop pages display correctly.
  • Website speed and performance improve over time.
  • Plugins and customizations remain organized and necessary.
  • Team members receive clear updates about technical issues and changes.

What We Offer

  • An opportunity to help build and operate a growing ecommerce marketplace.
  • Flexible part-time working arrangements during the initial stage.
  • Hands-on experience with a live multivendor ecommerce platform.
  • Direct involvement in improving Redgoldgriin’s customer and vendor experience.
  • Potential for expanded responsibilities and a full-time position as the marketplace grows.

How to Apply

Submit your CV or portfolio together with a short introduction explaining:

  1. Your experience with WordPress and WooCommerce.
  2. Any experience you have with Elementor, Rehub or multivendor marketplace plugins.
  3. Examples of ecommerce websites you have built, administered or supported.
  4. How you approach WordPress updates, backups and troubleshooting.
  5. Your current location and weekly availability.

Applicants may be asked to complete a short practical assessment involving a WordPress or WooCommerce issue.

 

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Vendor Operations Coordinator

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores

About the Role

We are looking for an organized, proactive and people-oriented Vendor Operations Coordinator to help recruit, onboard and support sellers on the Redgoldgriin marketplace.

You will guide vendors through the registration and store-setup process, help improve their product listings and serve as an important link between Redgoldgriin and its vendor community.

Key Responsibilities

  • Identify and contact suitable vendors for the marketplace.
  • Explain Redgoldgriin’s benefits, requirements, commissions and vendor policies.
  • Follow up with prospective vendors and maintain an organized recruitment pipeline.
  • Collect and verify vendor information and required documentation.
  • Help approved vendors register, configure their stores and use the vendor dashboard.
  • Assist with uploading product images, descriptions, prices, variations and inventory.
  • Review vendor stores and product listings for quality, accuracy and completeness.
  • Respond to routine vendor questions and resolve basic account or listing issues.
  • Follow up with inactive vendors and encourage them to keep their products updated.
  • Coordinate with the founder, website administrator and marketing team.
  • Track vendor onboarding, activation and performance using weekly reports.

Who We’re Looking For

  • Strong written and verbal communication skills.
  • Excellent organization and follow-up abilities.
  • Comfortable communicating with businesses through phone, email and WhatsApp.
  • Good understanding of ecommerce, online marketplaces or digital selling.
  • Basic experience with WordPress, WooCommerce or vendor-management platforms is an advantage.
  • Ability to upload products and work confidently with online dashboards.
  • Careful attention to product information, pricing and images.
  • Patient and helpful when guiding people with different levels of technical ability.
  • Able to work independently, meet deadlines and take ownership of assigned tasks.
  • Familiarity with Ghana’s retail, small-business or ecommerce environment is strongly preferred.

What Success Looks Like

  • Qualified vendors are recruited and onboarded consistently.
  • New vendors complete their stores and publish sale-ready products.
  • Product listings meet Redgoldgriin’s quality standards.
  • Vendor questions receive timely and professional responses.
  • Recruitment and onboarding progress is accurately documented.
  • Vendors remain active and prepared to fulfil customer orders.

What We Offer

  • An opportunity to help build a growing ecommerce marketplace from an early stage.
  • Flexible part-time working arrangements.
  • Practical experience in marketplace operations, ecommerce and vendor management.
  • Direct involvement in shaping Redgoldgriin’s vendor experience.
  • Potential for expanded responsibilities and a full-time position as the marketplace grows.

How to Apply

Submit your CV together with a short introduction explaining:

  1. Your experience working with vendors, customers or small businesses.
  2. Any experience you have with ecommerce or online product management.
  3. Why you would like to join Redgoldgriin.
  4. Your current location and weekly availability.

 

 

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Store Manager – Redgoldgriin Official & Managed Partner Stores

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores.

About the Role

We are looking for an organized, commercially aware and detail-oriented Store Manager to oversee the Redgoldgriin Official Store and manage storefronts for participating partner vendors.

The Store Manager will be responsible for product listings, pricing, inventory, merchandising, order coordination and store performance. The goal is to keep every assigned store accurate, attractive, well-stocked and ready to fulfil customer orders.

Key Responsibilities

  • Manage the day-to-day operation of the Redgoldgriin Official Store.

  • Manage assigned storefronts for partner vendors using Redgoldgriin’s managed-store service.

  • Keep each partner vendor’s identity, products, pricing and records properly separated.

  • Create and update product titles, descriptions, images, prices, variations and attributes.

  • Organize products into the correct categories, brands and collections.

  • Verify product information supplied by vendors before publishing listings.

  • Monitor stock levels and confirm inventory availability with partner vendors.

  • Remove, update or mark unavailable products promptly.

  • Coordinate promotions, discounts, coupons and featured-product placements.

  • Arrange products and collections to improve store presentation and sales.

  • Review incoming orders and confirm them with the appropriate vendor or fulfilment contact.

  • Monitor order preparation, dispatch, delivery, cancellation and return statuses.

  • Follow up on delayed or unfulfilled orders.

  • Coordinate customer questions relating to products, availability and orders.

  • Maintain accurate records of vendor prices, selling prices, commissions, sales and returns.

  • Prepare weekly reports on orders, sales, inventory, fulfilment and store performance.

  • Recommend improvements based on customer activity and product performance.

  • Work closely with the Vendor Operations Coordinator, customer-support team and marketing team.

Redgoldgriin Official Store Responsibilities

The Store Manager will directly oversee products sold or managed by Redgoldgriin, including:

  • Redgoldgriin-owned and branded products.

  • Redgoldgriin Essentials and grocery products.

  • Griin Editions products and special collections.

  • Selected products sourced or fulfilled directly by Redgoldgriin.

  • Promotions and featured collections within the official store.

Managed Partner Store Responsibilities

For vendors who do not wish to operate their own stores yet, the Store Manager will:

  • Create and maintain their Redgoldgriin storefronts.

  • Upload and update products based on vendor-approved information.

  • Confirm prices, inventory and product availability regularly.

  • Send orders to the correct vendor for fulfilment.

  • Track order progress and escalate fulfilment problems.

  • Maintain accurate sales and order records for each vendor.

  • Provide vendors with periodic performance updates.

  • Help capable vendors transition to managing their own stores when they are ready.

Who We’re Looking For

  • Strong organizational and administrative skills.

  • Excellent attention to detail.

  • Good commercial judgment and understanding of online retail.

  • Experience managing products, inventory, orders or an ecommerce store.

  • Comfortable working with WordPress, WooCommerce or online store dashboards.

  • Ability to write clear and accurate product descriptions.

  • Basic image-editing and product-presentation skills are an advantage.

  • Strong communication and vendor follow-up abilities.

  • Confidence using spreadsheets for inventory, pricing and sales records.

  • Ability to manage several stores without mixing vendor information or transactions.

  • Honest, dependable and capable of handling commercially sensitive information.

  • Familiarity with Ghana’s retail and ecommerce environment is strongly preferred.

What Success Looks Like

  • Assigned stores remain accurate, attractive and up to date.

  • Product listings meet Redgoldgriin’s quality standards.

  • Prices and inventory match information confirmed by vendors.

  • Orders are acknowledged and fulfilled on time.

  • Customers receive timely product and order information.

  • Vendor records and transactions remain accurate and properly separated.

  • Delays, cancellations and stock problems are identified early.

  • Sales and store performance improve through better merchandising and management.

What We Offer

  • An opportunity to help build a growing ecommerce marketplace.

  • Flexible part-time working arrangements during the initial stage.

  • Practical experience in ecommerce, merchandising and marketplace operations.

  • Direct involvement in developing Redgoldgriin’s official and managed-store model.

  • Potential for expanded responsibilities and a full-time position as order volume grows.

How to Apply

Submit your CV together with a short introduction explaining:

  1. Your experience managing products, inventory, orders or an online store.

  2. Any experience you have with WordPress, WooCommerce or ecommerce platforms.

  3. How you would keep multiple vendor stores and transactions properly organized.

  4. Why you would like to join Redgoldgriin.

  5. Your current location and weekly availability.

  6. You don’t have any experience in this field but you think you can meet the expectations of this role.
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