Service Fees

Effective date: 26 August 2026
Last updated: 26 August 2026

Redgoldgriin is committed to keeping its fees clear and transparent. This page explains the charges that may apply when shopping, selling or receiving managed-store services through the Redgoldgriin marketplace.

All applicable charges will be disclosed before a customer completes an order or before a vendor accepts a paid service.

1. Fees for Customers

Creating a Redgoldgriin account, browsing the marketplace and adding products to a basket are free.

Customers may be required to pay the following amounts when placing an order:

Product Price

The product price is set by Redgoldgriin or the independent vendor identified on the product page.

Prices are displayed in Ghana cedis and will include or separately identify any applicable tax or statutory charge.

Delivery Fee

Delivery fees are calculated according to factors such as:

• The delivery destination;

• The seller’s or fulfilment location;

• The size and weight of the order;

• The selected delivery method;

• The number of vendors fulfilling the order; and

• Any special handling requirements.

The applicable delivery fee will be displayed during checkout before payment.

Orders containing products from different vendors may attract separate delivery charges because the products may be dispatched from different locations.

Customer Service Fee

Redgoldgriin does not add a customer service fee unless the fee and its purpose are clearly displayed during checkout.

Where a service fee applies, the amount will be shown as a separate line in the order summary before the customer confirms payment.

Payment-Provider Charges

Redgoldgriin may use independent banks, mobile-money operators and payment gateways to process payments.

Any payment charge payable by the customer will be disclosed during checkout where it is known to Redgoldgriin. A customer’s bank, card issuer or mobile-money provider may impose separate charges under its own terms.

Optional Services

Additional charges may apply where a customer requests an optional service, such as:

• Priority or express delivery;

• Special packaging;

• Gift wrapping;

• Installation or assembly;

• Customized delivery arrangements; or

• Another service specifically requested by the customer.

The price of an optional service will be disclosed before the customer agrees to it.

2. Fees for Vendors

Vendors may choose between operating their own store or receiving managed-store support from Redgoldgriin.

The applicable rates must be confirmed during vendor registration or in a separate vendor agreement.

Fee	Self-Managed Store	Redgoldgriin-Managed Store
Registration fee	FREE	FREE
Monthly subscription	GH¢___	GH¢___
Sales commission	%	%
Payment-processing fee	actual provider charge	actual provider charge
Product-listing fee	FREE	FREE
Payout or withdrawal fee	actual provider charge	actual provider charge

Unless otherwise stated in the vendor agreement, percentage-based sales commission is calculated on the product selling price after vendor-funded discounts but before delivery charges.

Taxes and statutory levies are handled according to applicable law and the vendor’s tax status.

3. Self-Managed Vendor Stores

A self-managed vendor is generally responsible for:

• Creating and updating product listings;

• Uploading product photographs;

• Setting product prices;

• Managing stock;

• Responding to customer enquiries;

• Preparing and fulfilling orders;

• Handling product warranties; and

• Complying with Redgoldgriin’s marketplace policies.

Redgoldgriin provides the marketplace technology, order-management tools, payment coordination and general platform support.

Additional assistance requested by a self-managed vendor may attract a separate fee, which will be agreed upon before the service is provided.

4. Redgoldgriin-Managed Stores

The managed-store service is intended for vendors who want to sell through Redgoldgriin without operating the store themselves.

Depending on the vendor’s agreement, this service may include:

• Creating and maintaining the vendor’s storefront;

• Uploading and updating products;

• Writing or improving product descriptions;

• Organizing product categories;

• Updating prices and stock information supplied by the vendor;

• Responding to routine customer enquiries;

• Coordinating orders and deliveries;

• Handling basic promotions; and

• Providing sales and order reports.

Product photography, graphic design, advertising, storage, packaging, delivery and other specialized services are not automatically included unless expressly stated in the vendor’s plan or agreement.

The vendor remains responsible for supplying accurate product information, lawful and authentic products, current stock details and all licences or approvals required to sell the products.

5. Optional Vendor Services

Vendors may purchase optional services where available, including:

Optional service	Fee
Featured product placement	[GH¢___ per product/per period]
Featured vendor storefront	[GH¢___ per period]
Homepage advertising banner	[GH¢___ per period]
Product photography	[GH¢___ per product/session]
Product-description writing	[GH¢___ per product]
Social-media promotion	[GH¢___ per campaign]
Inventory collection or storage	[GH¢___]
Special packaging or fulfilment	[GH¢___]
Delivery coordination	[GH¢___ or ___%]

The price, duration and scope of an optional service will be confirmed before the vendor is charged.

Purchasing an optional promotional service does not guarantee a particular number of views, enquiries or sales.

6. Vendor Payouts and Deductions

Redgoldgriin may collect customer payments on behalf of vendors.

Before releasing a vendor payout, Redgoldgriin may deduct:

• The applicable sales commission;

• Payment-processing charges;

• Agreed managed-store fees;

• Refunds or order adjustments;

• Customer chargebacks;

• Approved promotional-service fees;

• Taxes or statutory deductions required by law; and

• Other charges expressly agreed with the vendor.

Each payout statement should show the gross sales amount, deductions and net amount payable to the vendor.

Vendor payouts will be made according to the payout schedule stated in the Vendor Agreement or vendor dashboard.

7. Refunds, Returns and Cancelled Orders

Where an order is fully cancelled before fulfilment, Redgoldgriin will ordinarily reverse the related sales commission.

Where a customer receives a full refund, the vendor’s commission will generally be reversed. However, payment providers may retain some transaction or processing charges. Any non-refundable provider charge may be deducted from the vendor’s balance where permitted by the Vendor Agreement.

For a partial refund, fees may be recalculated according to the final product amount retained by the vendor.

A vendor may be responsible for refund, redelivery, collection or chargeback costs where the issue resulted from:

• An incorrect or misleading product listing;

• A defective, damaged, unsafe or counterfeit product;

• An incorrect item being supplied;

• Failure to fulfil an accepted order;

• Inaccurate stock information; or

• Another act or omission attributable to the vendor.

Customers will not be charged a penalty for exercising a right provided by applicable law.

8. Delivery Charges and Vendor Earnings

Customer delivery payments are not treated as vendor product revenue unless the vendor is responsible for providing and funding the delivery service.

Where Redgoldgriin or an independent delivery partner completes the delivery, the delivery charge may be paid directly or indirectly to that delivery provider.

Any delivery subsidy offered by a vendor, including free delivery, may be deducted from the vendor’s earnings according to the terms of the promotion.

9. Taxes

Vendors are responsible for understanding and complying with their tax obligations, including registering, collecting, reporting and paying applicable taxes.

Redgoldgriin may collect, deduct or remit taxes where required by Ghanaian law. Vendors must provide accurate tax and business-registration information when requested.

10. No Hidden Charges

Redgoldgriin will not intentionally add an undisclosed charge after a transaction has been confirmed.

Customers will be shown the total payable amount before placing an order. Vendors will be informed of applicable marketplace fees through this page, the registration process, the vendor dashboard or their Vendor Agreement.

11. Changes to Service Fees

Redgoldgriin may revise its fees to reflect changes in operating costs, payment-provider charges, marketplace services or applicable law.

Changes affecting vendors will normally be communicated in advance through email, the vendor dashboard or another appropriate channel.

A fee change will not ordinarily apply retrospectively to a completed customer order or vendor transaction.

12. Questions About a Fee

If you believe that a fee was calculated incorrectly, please contact Redgoldgriin and provide the relevant order number, transaction reference or vendor payout statement.

Email: support@redgoldgriin.com
Telephone/WhatsApp: +233592226869
Website: redgoldgriin.com
Address: 17 Royal Crescent, Ashongman, Accra-Ghana