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Terms and Conditions

Effective date: 25 August 2026
Last updated: 25 August 2026

Welcome to Redgoldgriin. These Terms and Conditions (“Terms”) govern your access to and use of redgoldgriin.com, its related services, mobile experiences and marketplace features (collectively, the “Platform”).

By accessing the Platform, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform.

1. About Redgoldgriin

The Platform is operated by:

Legal business name: Redgoldgriin Street Ltd
Trading name: Redgoldgriin
Registration number: 
Registered or principal address: 17 Royal Crescent Ashongman, Accra-Ghana
Telephone/WhatsApp: +233592226869
Email: info@redgoldgriin.com
Website: redgoldgriin.com

Redgoldgriin operates an online marketplace through which customers can purchase products:

  • Sold directly by Redgoldgriin or the Redgoldgriin Official Store; and

  • Sold by independent third-party vendors using the Platform.

2. Important Marketplace Information

Where a product is marked as being sold by Redgoldgriin or the Redgoldgriin Official Store, Redgoldgriin is the seller of that product.

Where a product is sold by an independent vendor, that vendor is the seller and is responsible for:

  • The accuracy of the product listing;

  • The legality, authenticity, quality and safety of the product;

  • Keeping the product in stock;

  • Fulfilling the order;

  • Providing applicable warranties; and

  • Complying with return, refund and consumer-protection obligations.

The name of the relevant seller will be displayed on the product page, store page, order summary or other appropriate part of the Platform.

Redgoldgriin provides the technology and marketplace services that connect customers with vendors. We may also collect payments, coordinate deliveries, provide customer support or facilitate refunds on behalf of vendors.

Nothing in these Terms limits any responsibility that Redgoldgriin or a vendor has under applicable law.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or place an order.

Products subject to age restrictions may only be purchased and received by a person who meets the applicable legal age requirement. We, a vendor or a delivery representative may request valid identification before completing the sale or delivery.

4. Accounts and Customer Information

You may be required to create an account to access certain Platform features.

You agree to:

  • Provide accurate, complete and current information;

  • Keep your login details confidential;

  • Update your information when it changes;

  • Notify us promptly if you suspect unauthorized use of your account; and

  • Accept responsibility for activities performed through your account, except where caused by our failure to maintain reasonable security.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorized access or a violation of these Terms.

5. Product Listings

We and our vendors aim to provide accurate product descriptions, images, measurements, availability information and prices. However:

  • Product colours and appearance may vary slightly because of lighting, packaging changes or device displays;

  • Manufacturers may change packaging without notice;

  • Product images may sometimes be illustrative; and

  • Minor errors may occasionally appear in a listing.

A seller must supply products that materially correspond with the description displayed when the order was placed.

If a product is materially different from its description, defective, counterfeit, damaged or otherwise non-conforming, please report it through our customer-support or “Report a Product” channel.

6. Prices, Taxes and Fees

Prices are displayed in Ghana cedis unless otherwise stated.

The amount payable for an order will be shown before checkout and may include:

  • The product price;

  • Applicable taxes or statutory levies;

  • Delivery charges;

  • Service or handling fees, where applicable; and

  • Any discount or promotional adjustment.

Delivery charges may vary according to the seller’s location, the delivery destination, the size or weight of the order and the selected delivery method.

If a price or material product detail is clearly incorrect, we may contact you for instructions or cancel the affected item and issue a refund. We will not charge a higher price without obtaining your agreement.

7. Orders and Contract Formation

Placing an order is an offer to purchase the selected products.

An order acknowledgement confirms that we have received your order. It does not necessarily mean that the seller has accepted it.

The sale becomes binding when the seller confirms the order, begins preparing it for delivery or dispatches it, whichever occurs first. Separate contracts may be formed where an order contains products from different vendors.

Before completing checkout, you will have an opportunity to review your order, correct errors and withdraw from the transaction.

A seller may reject or cancel an order where:

  • The product is unavailable;

  • Payment cannot be authorized or verified;

  • Delivery cannot reasonably be completed;

  • The order appears fraudulent or unlawful;

  • A pricing or listing error is identified;

  • An applicable purchasing limit has been exceeded; or

  • The customer has materially violated these Terms.

If a paid order is cancelled, the relevant amount will be refunded using the original payment method or another agreed method.

8. Payments

Payments may be processed by independent banks, mobile-money operators, payment gateways or other payment-service providers.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;

  • The information provided is accurate; and

  • The payment provider may process the transaction.

Redgoldgriin does not ordinarily receive or store complete bank-card details. Payment providers process such information under their own terms and privacy policies.

Where Redgoldgriin collects payment for an independent vendor, Redgoldgriin does so as the vendor’s authorized collection agent. Payment successfully received by Redgoldgriin for that order will satisfy your payment obligation to the vendor for the amount received.

9. Delivery and Collection

Available delivery or collection options will be displayed at checkout.

You are responsible for providing:

  • A complete delivery address;

  • A reachable telephone number;

  • Accurate location information; and

  • Any useful GhanaPostGPS address, landmark or delivery instruction.

Delivery times are estimates unless expressly guaranteed. Delays may result from traffic, weather, product availability, vendor preparation, incorrect address information or events outside reasonable control.

You or an authorized recipient may be required to confirm receipt. Risk of accidental loss or damage generally passes to you when the order is delivered to you or your authorized recipient.

If delivery cannot be completed because the address is incorrect, the recipient is unavailable or the customer cannot be contacted, reasonable redelivery or return charges may apply.

Please inspect delivered products as soon as reasonably possible and promptly report missing, damaged, incorrect or visibly defective items.

10. Cancellations, Returns and Refunds

Our Cancellation, Return and Exchange Policy and Refund Policy form part of these Terms.

Subject to the Electronic Transactions Act, 2008 (Act 772), an eligible customer may cancel an electronic transaction for goods within fourteen days after receiving the goods, without giving a reason or incurring a penalty. The customer may be responsible for the direct cost of returning the goods.

Statutory cooling-off rights may not apply to certain transactions, including:

  • Food, beverages and other everyday-consumption products delivered to a home, residence or workplace;

  • Perishable products;

  • Products made or personalized to the customer’s specifications;

  • Products that cannot reasonably be returned because of their nature;

  • Unsealed audio recordings, video recordings or computer software;

  • Newspapers, periodicals, magazines and books;

  • Auctions;

  • Gaming or lottery services;

  • Certain financial services; and

  • Services that began with the customer’s consent before the applicable cancellation period ended.

These exclusions do not remove any rights you may have where a product is defective, damaged, counterfeit, unsafe, materially misdescribed or otherwise fails to comply with applicable law.

For perishable, damaged, missing or incorrect products, customers should contact us as soon as possible—preferably within three days of delivery—so the seller can investigate while the relevant evidence and products are available.

Returned goods should be kept unused and in their original condition and packaging where reasonably possible. This requirement does not prevent a customer from reasonably inspecting a product or exercising a right provided by law.

Approved refunds will be issued to the original payment method or another agreed method. Processing time may depend on the relevant bank, mobile-money operator or payment provider.

11. Promotions and Coupons

Promotional codes, vouchers, free-delivery offers and discounts:

  • Are subject to their stated validity periods and eligibility requirements;

  • Cannot be exchanged for cash unless required by law;

  • May be limited to particular customers, vendors, products or locations;

  • May not be combined unless expressly permitted; and

  • May be withdrawn or corrected where obtained through fraud, technical error or misuse.

We may cancel an order or remove a discount where a promotion has been used contrary to its published terms.

12. Reviews and User Content

Customers may be allowed to submit reviews, photographs, questions, comments or other content.

You retain ownership of your content but grant Redgoldgriin a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format and use it in connection with operating and promoting the Platform.

You must not submit content that:

  • Is false, misleading, defamatory, threatening or abusive;

  • Contains unlawful, obscene or discriminatory material;

  • Infringes intellectual-property, privacy or other rights;

  • Contains malware, spam or unauthorized advertising;

  • Reveals another person’s confidential information; or

  • Describes an experience that you did not genuinely have.

We may moderate, reject or remove content that violates these Terms, but we are not required to publish every submission.

13. Acceptable Use

You must not:

  • Use the Platform for an unlawful or fraudulent purpose;

  • Attempt to gain unauthorized access to an account or system;

  • Interfere with the security or operation of the Platform;

  • Introduce viruses, malicious code or automated scraping tools;

  • Create false accounts or impersonate another person;

  • Manipulate reviews, ratings, promotions or transactions;

  • Circumvent Platform fees or payment processes;

  • Copy or commercially exploit Platform content without permission; or

  • Use information obtained through the Platform to harass, deceive or harm another person.

14. Prohibited and Restricted Products

Vendors must not list illegal, stolen, counterfeit, unsafe, recalled or prohibited products.

Restricted products may only be listed and sold where the seller holds every licence, approval and authorization required by law.

Redgoldgriin may remove a listing, suspend a vendor, cancel an order, withhold a vendor payout while investigating a transaction or report suspected unlawful activity to the appropriate authorities.

15. Product Safety and Recalls

Customers should follow the manufacturer’s instructions, warnings and intended-use limitations.

If we or a vendor becomes aware that a product may be unsafe, defective or subject to a recall, we may contact affected customers and provide appropriate instructions.

Customers should stop using a product and contact us immediately if they believe it presents a safety risk.

16. Intellectual Property

The Platform and its original content—including the Redgoldgriin name, logos, graphics, software, layout and design—are owned by or licensed to Redgoldgriin and are protected by applicable intellectual-property laws.

Vendor trademarks, product images and brand names remain the property of their respective owners.

No right or licence is granted to use Redgoldgriin’s intellectual property except as necessary for ordinary personal use of the Platform.

17. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and applicable data-protection law, including the Data Protection Act, 2012 (Act 843).

Our Cookie Policy explains how cookies and similar technologies are used on the Platform.

By using the Platform, you acknowledge that your information may be shared with the relevant vendor, delivery provider, payment provider or service provider where reasonably necessary to process your order or provide the requested service.

18. Platform Availability

We aim to keep the Platform secure and available, but we do not guarantee that it will always operate without interruption or error.

We may temporarily restrict access for maintenance, security updates, technical problems or circumstances beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to restore affected services.

19. Warranties and Liability

Nothing in these Terms excludes or limits any liability or customer right that cannot lawfully be excluded or limited.

Subject to that qualification:

  • An independent vendor remains primarily responsible for products it sells;

  • Redgoldgriin is not responsible for unauthorized representations made by an independent vendor outside the Platform;

  • Redgoldgriin is not liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed; and

  • A party will not be responsible for delay or failure caused by events beyond its reasonable control.

These Terms do not exclude liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

20. Suspension and Termination

You may stop using the Platform at any time.

We may suspend, restrict or terminate access where reasonably necessary to:

  • Protect customers, vendors or the Platform;

  • Investigate suspected fraud or unlawful conduct;

  • Enforce these Terms;

  • Comply with a legal obligation or official request; or

  • Prevent security, financial or reputational harm.

Termination will not affect rights or obligations arising from orders or transactions completed before termination.

21. Complaints and Dispute Resolution

If you have a complaint, please contact:

Email: support@redgoldgriin.com
Telephone/WhatsApp: [INSERT NUMBER]
Address: 17 Royal Crescent Ashongman, Accra-Ghana

Please provide your order number, the seller’s name, a description of the issue and any relevant photographs or supporting information.

We will attempt to resolve complaints fairly and within a reasonable period. Where the complaint concerns an independent vendor, we may share the complaint with that vendor and facilitate communication or a proposed resolution.

If a dispute cannot be resolved informally, the parties may agree to mediation or another appropriate dispute-resolution process. Nothing in these Terms prevents a customer from referring a matter to a competent regulator or court.

22. Governing Law and Jurisdiction

These Terms and transactions conducted through the Platform are governed by the laws of the Republic of Ghana.

Subject to any agreed dispute-resolution process and any mandatory legal rights, the courts of Ghana will have jurisdiction over disputes arising from these Terms or use of the Platform.

23. Changes to These Terms

We may update these Terms to reflect changes to the Platform, our business practices or applicable law.

The updated version will be posted on this page with a revised effective date. Material changes will not apply retroactively to completed transactions unless required by law or agreed by the affected parties.

24. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A failure or delay in enforcing a provision does not waive the right to enforce it later.

We may transfer our rights and obligations as part of a merger, restructuring, sale or transfer of the Platform, provided that doing so does not unlawfully reduce a customer’s rights.

These Terms, together with the policies expressly incorporated into them, constitute the agreement governing use of the Platform.

25. Contact Us

Questions about these Terms may be sent to:

Redgoldgriin
Redgoldgriin Street Ltd
17 Royal Crescent, Ashongman, Accra-Ghana
GE-161-4818
info@redgoldgriin.com
+233592226869

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Marketing & Growth Coordinator

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own store

About the Role

We are looking for a creative, analytical and results-oriented Digital Marketing & Growth Coordinator to build awareness, attract customers and support vendor recruitment for Redgoldgriin.

This is more than a social-media posting role. The successful candidate will help plan campaigns, create compelling content, grow qualified audiences and measure how marketing activities contribute to vendor enquiries, website visits, customer registrations and sales.

Key Responsibilities

  • Develop and maintain Redgoldgriin’s marketing calendar.
  • Plan campaigns for customer acquisition, vendor recruitment, product launches, promotions and seasonal events.
  • Manage Redgoldgriin’s social media channels and publishing schedule.
  • Create engaging copy for social media, email, WhatsApp, advertisements and website campaigns.
  • Coordinate product photography, graphics, videos and other creative assets.
  • Promote Redgoldgriin Official Store products and managed partner stores.
  • Produce vendor and product spotlights that build trust and encourage purchases.
  • Support campaigns for Redgoldgriin Essentials, groceries, Griin Editions and special collections.
  • Create and distribute email and WhatsApp marketing campaigns.
  • Assist with search-engine optimization for product, category and campaign pages.
  • Research customer interests, market trends and competitor activity.
  • Identify suitable influencers, creators, communities and promotional partners.
  • Develop referral, coupon and customer-retention campaigns.
  • Set up and manage small, controlled paid advertising tests.
  • Monitor campaign budgets and avoid unmeasured advertising expenditure.
  • Track traffic, engagement, leads, registrations, conversions and sales.
  • Prepare weekly and monthly marketing-performance reports.
  • Use campaign results to recommend improvements.
  • Work closely with the Store Manager, Vendor Operations Coordinator and Website Administrator.

Customer Marketing Responsibilities

  • Attract qualified visitors to the Redgoldgriin marketplace.
  • Communicate Redgoldgriin’s value clearly and consistently.
  • Promote relevant products, categories, deals and new arrivals.
  • Encourage customer registration, first purchases and repeat orders.
  • Gather customer feedback and identify barriers to purchasing.
  • Build customer communities through social media, email and WhatsApp.
  • Develop campaigns that increase trust in Redgoldgriin and its vendors.

Vendor Marketing Responsibilities

  • Promote the benefits of selling through Redgoldgriin.
  • Support vendor-recruitment campaigns and events.
  • Create marketing materials for prospective vendors.
  • Generate qualified vendor enquiries for the Vendor Operations Coordinator.
  • Highlight successful vendors and their products.
  • Help vendors understand how Redgoldgriin marketing can increase their visibility.
  • Support newly onboarded vendors with basic promotional guidance.

Who We’re Looking For

  • Experience in digital marketing, ecommerce, social media or growth marketing.
  • Strong written communication and campaign-copywriting skills.
  • Ability to create clear and engaging content for different audiences.
  • Understanding of customer acquisition, conversion and retention.
  • Familiarity with social media management and scheduling tools.
  • Experience with email or WhatsApp marketing is an advantage.
  • Basic understanding of SEO and ecommerce merchandising.
  • Ability to interpret analytics and prepare useful performance reports.
  • Experience running paid social-media or search campaigns is an advantage.
  • Basic photography, video-editing or graphic-design skills are beneficial.
  • Good understanding of Ghanaian consumers, businesses and digital channels is strongly preferred.
  • Able to work independently, meet deadlines and manage several campaigns.
  • Comfortable being evaluated by measurable outcomes rather than posting frequency alone.

What Success Looks Like

  • Redgoldgriin attracts more qualified customers and vendor prospects.
  • Social media and campaign content is published consistently.
  • Marketing activity produces measurable website visits, registrations and orders.
  • Vendor-recruitment campaigns generate qualified enquiries.
  • Campaign spending is tracked and supported by clear results.
  • Email and WhatsApp audiences grow with healthy engagement.
  • Customer-acquisition costs improve over time.
  • More customers return to make additional purchases.
  • Marketing reports clearly identify what is working and what should change.

What We Offer

  • An opportunity to help build the marketing function of a growing ecommerce marketplace.
  • Flexible part-time working arrangements during the initial stage.
  • Direct involvement in customer growth, vendor recruitment and marketplace launches.
  • Freedom to test ideas and improve campaigns using real performance data.
  • Potential for expanded responsibilities and a full-time position as Redgoldgriin grows.

How to Apply

Submit your CV or portfolio together with a short introduction explaining:

  1. Your digital marketing, ecommerce or social-media experience.
  2. Examples of campaigns, brands or accounts you have worked on.
  3. The measurable results you achieved.
  4. How you would attract both customers and vendors to Redgoldgriin.
  5. Your current location and weekly availability.

Applicants may be asked to prepare a short sample launch or growth campaign for Redgoldgriin.

 

 

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Website Administrator

Location: Remote or Ghana-based
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores

About the Role

We are looking for a reliable and technically capable Website Administrator to maintain, improve and support the Redgoldgriin marketplace.

The Website Administrator will be responsible for website availability, security, performance, updates and technical troubleshooting. You will also help ensure that customer, vendor and administrator functions work properly across desktop and mobile devices.

This is a hands-on role for someone who understands that a multivendor marketplace requires more than visual website design—it must process registrations, products, orders, commissions, payments and vendor activities reliably.

Key Responsibilities

  • Maintain the Redgoldgriin WordPress website and its marketplace functionality.
  • Manage WordPress core, theme and plugin updates.
  • Maintain WooCommerce, Rehub, Elementor and WCFM Marketplace configurations.
  • Monitor website availability, speed, errors and security.
  • Perform and verify regular website and database backups.
  • Test updates in a staging environment before applying them to the live website.
  • Troubleshoot conflicts involving themes, plugins, templates and custom code.
  • Monitor and improve website performance on desktop and mobile devices.
  • Fix broken links, display problems, checkout errors and account issues.
  • Maintain customer registration, login and account functions.
  • Maintain vendor registration, dashboards, stores and product-management functions.
  • Test checkout, payment, shipping, commissions, refunds and order notifications.
  • Create and update Elementor pages, templates, forms and reusable sections.
  • Ensure website layouts remain consistent with Redgoldgriin’s branding.
  • Manage user roles, permissions and administrator access.
  • Investigate customer and vendor technical complaints.
  • Coordinate with hosting, domain, payment and plugin-support providers when required.
  • Maintain technical documentation, update records and troubleshooting notes.
  • Recommend improvements without adding unnecessary plugins or complexity.
  • Provide regular reports on website health, completed tasks and unresolved issues.

Marketplace Support Responsibilities

The Website Administrator will work with the Store Manager and Vendor Operations Coordinator to:

  • Resolve vendor registration and dashboard problems.
  • Correct store-page or product-display issues.
  • Configure vendor permissions and marketplace settings.
  • Investigate order, commission and payout discrepancies.
  • Support managed partner stores without mixing vendor accounts or records.
  • Test new marketplace features before public release.
  • Train team members on basic website and dashboard procedures.

Who We’re Looking For

  • Practical experience administering WordPress and WooCommerce websites.
  • Experience with Elementor or another major WordPress page builder.
  • Familiarity with multivendor plugins such as WCFM Marketplace, Dokan or WC Vendors.
  • Strong troubleshooting and problem-solving skills.
  • Good understanding of WordPress themes, plugins, databases and user roles.
  • Familiarity with website hosting, DNS, SSL certificates and email delivery.
  • Understanding of website backups, security and performance optimization.
  • Basic knowledge of HTML and CSS; JavaScript and PHP knowledge is an advantage.
  • Ability to test ecommerce workflows carefully before publishing changes.
  • Strong attention to detail and commitment to protecting customer and vendor data.
  • Clear written communication and good technical documentation skills.
  • Ability to work independently, prioritize problems and meet deadlines.
  • Experience supporting an ecommerce or marketplace website is strongly preferred.

What Success Looks Like

  • The website remains secure, available and responsive.
  • Updates are completed without disrupting marketplace operations.
  • Checkout, payments, customer accounts and vendor functions work reliably.
  • Technical issues are investigated and resolved promptly.
  • Backups are current and restoration procedures are documented.
  • Mobile and desktop pages display correctly.
  • Website speed and performance improve over time.
  • Plugins and customizations remain organized and necessary.
  • Team members receive clear updates about technical issues and changes.

What We Offer

  • An opportunity to help build and operate a growing ecommerce marketplace.
  • Flexible part-time working arrangements during the initial stage.
  • Hands-on experience with a live multivendor ecommerce platform.
  • Direct involvement in improving Redgoldgriin’s customer and vendor experience.
  • Potential for expanded responsibilities and a full-time position as the marketplace grows.

How to Apply

Submit your CV or portfolio together with a short introduction explaining:

  1. Your experience with WordPress and WooCommerce.
  2. Any experience you have with Elementor, Rehub or multivendor marketplace plugins.
  3. Examples of ecommerce websites you have built, administered or supported.
  4. How you approach WordPress updates, backups and troubleshooting.
  5. Your current location and weekly availability.

Applicants may be asked to complete a short practical assessment involving a WordPress or WooCommerce issue.

 

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Vendor Operations Coordinator

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores

About the Role

We are looking for an organized, proactive and people-oriented Vendor Operations Coordinator to help recruit, onboard and support sellers on the Redgoldgriin marketplace.

You will guide vendors through the registration and store-setup process, help improve their product listings and serve as an important link between Redgoldgriin and its vendor community.

Key Responsibilities

  • Identify and contact suitable vendors for the marketplace.
  • Explain Redgoldgriin’s benefits, requirements, commissions and vendor policies.
  • Follow up with prospective vendors and maintain an organized recruitment pipeline.
  • Collect and verify vendor information and required documentation.
  • Help approved vendors register, configure their stores and use the vendor dashboard.
  • Assist with uploading product images, descriptions, prices, variations and inventory.
  • Review vendor stores and product listings for quality, accuracy and completeness.
  • Respond to routine vendor questions and resolve basic account or listing issues.
  • Follow up with inactive vendors and encourage them to keep their products updated.
  • Coordinate with the founder, website administrator and marketing team.
  • Track vendor onboarding, activation and performance using weekly reports.

Who We’re Looking For

  • Strong written and verbal communication skills.
  • Excellent organization and follow-up abilities.
  • Comfortable communicating with businesses through phone, email and WhatsApp.
  • Good understanding of ecommerce, online marketplaces or digital selling.
  • Basic experience with WordPress, WooCommerce or vendor-management platforms is an advantage.
  • Ability to upload products and work confidently with online dashboards.
  • Careful attention to product information, pricing and images.
  • Patient and helpful when guiding people with different levels of technical ability.
  • Able to work independently, meet deadlines and take ownership of assigned tasks.
  • Familiarity with Ghana’s retail, small-business or ecommerce environment is strongly preferred.

What Success Looks Like

  • Qualified vendors are recruited and onboarded consistently.
  • New vendors complete their stores and publish sale-ready products.
  • Product listings meet Redgoldgriin’s quality standards.
  • Vendor questions receive timely and professional responses.
  • Recruitment and onboarding progress is accurately documented.
  • Vendors remain active and prepared to fulfil customer orders.

What We Offer

  • An opportunity to help build a growing ecommerce marketplace from an early stage.
  • Flexible part-time working arrangements.
  • Practical experience in marketplace operations, ecommerce and vendor management.
  • Direct involvement in shaping Redgoldgriin’s vendor experience.
  • Potential for expanded responsibilities and a full-time position as the marketplace grows.

How to Apply

Submit your CV together with a short introduction explaining:

  1. Your experience working with vendors, customers or small businesses.
  2. Any experience you have with ecommerce or online product management.
  3. Why you would like to join Redgoldgriin.
  4. Your current location and weekly availability.

 

 

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Store Manager – Redgoldgriin Official & Managed Partner Stores

Location: Accra
Work arrangement: Part-time initially, with potential to become full-time
Reports to: Marketplace Manager

About Redgoldgriin

Redgoldgriin is a growing multivendor ecommerce marketplace connecting customers with trusted vendors and a broad selection of quality products.

In addition to independent vendor stores, Redgoldgriin operates its official store and provides managed-store support for selected partner vendors who are not yet ready to create and manage their own stores.

About the Role

We are looking for an organized, commercially aware and detail-oriented Store Manager to oversee the Redgoldgriin Official Store and manage storefronts for participating partner vendors.

The Store Manager will be responsible for product listings, pricing, inventory, merchandising, order coordination and store performance. The goal is to keep every assigned store accurate, attractive, well-stocked and ready to fulfil customer orders.

Key Responsibilities

  • Manage the day-to-day operation of the Redgoldgriin Official Store.

  • Manage assigned storefronts for partner vendors using Redgoldgriin’s managed-store service.

  • Keep each partner vendor’s identity, products, pricing and records properly separated.

  • Create and update product titles, descriptions, images, prices, variations and attributes.

  • Organize products into the correct categories, brands and collections.

  • Verify product information supplied by vendors before publishing listings.

  • Monitor stock levels and confirm inventory availability with partner vendors.

  • Remove, update or mark unavailable products promptly.

  • Coordinate promotions, discounts, coupons and featured-product placements.

  • Arrange products and collections to improve store presentation and sales.

  • Review incoming orders and confirm them with the appropriate vendor or fulfilment contact.

  • Monitor order preparation, dispatch, delivery, cancellation and return statuses.

  • Follow up on delayed or unfulfilled orders.

  • Coordinate customer questions relating to products, availability and orders.

  • Maintain accurate records of vendor prices, selling prices, commissions, sales and returns.

  • Prepare weekly reports on orders, sales, inventory, fulfilment and store performance.

  • Recommend improvements based on customer activity and product performance.

  • Work closely with the Vendor Operations Coordinator, customer-support team and marketing team.

Redgoldgriin Official Store Responsibilities

The Store Manager will directly oversee products sold or managed by Redgoldgriin, including:

  • Redgoldgriin-owned and branded products.

  • Redgoldgriin Essentials and grocery products.

  • Griin Editions products and special collections.

  • Selected products sourced or fulfilled directly by Redgoldgriin.

  • Promotions and featured collections within the official store.

Managed Partner Store Responsibilities

For vendors who do not wish to operate their own stores yet, the Store Manager will:

  • Create and maintain their Redgoldgriin storefronts.

  • Upload and update products based on vendor-approved information.

  • Confirm prices, inventory and product availability regularly.

  • Send orders to the correct vendor for fulfilment.

  • Track order progress and escalate fulfilment problems.

  • Maintain accurate sales and order records for each vendor.

  • Provide vendors with periodic performance updates.

  • Help capable vendors transition to managing their own stores when they are ready.

Who We’re Looking For

  • Strong organizational and administrative skills.

  • Excellent attention to detail.

  • Good commercial judgment and understanding of online retail.

  • Experience managing products, inventory, orders or an ecommerce store.

  • Comfortable working with WordPress, WooCommerce or online store dashboards.

  • Ability to write clear and accurate product descriptions.

  • Basic image-editing and product-presentation skills are an advantage.

  • Strong communication and vendor follow-up abilities.

  • Confidence using spreadsheets for inventory, pricing and sales records.

  • Ability to manage several stores without mixing vendor information or transactions.

  • Honest, dependable and capable of handling commercially sensitive information.

  • Familiarity with Ghana’s retail and ecommerce environment is strongly preferred.

What Success Looks Like

  • Assigned stores remain accurate, attractive and up to date.

  • Product listings meet Redgoldgriin’s quality standards.

  • Prices and inventory match information confirmed by vendors.

  • Orders are acknowledged and fulfilled on time.

  • Customers receive timely product and order information.

  • Vendor records and transactions remain accurate and properly separated.

  • Delays, cancellations and stock problems are identified early.

  • Sales and store performance improve through better merchandising and management.

What We Offer

  • An opportunity to help build a growing ecommerce marketplace.

  • Flexible part-time working arrangements during the initial stage.

  • Practical experience in ecommerce, merchandising and marketplace operations.

  • Direct involvement in developing Redgoldgriin’s official and managed-store model.

  • Potential for expanded responsibilities and a full-time position as order volume grows.

How to Apply

Submit your CV together with a short introduction explaining:

  1. Your experience managing products, inventory, orders or an online store.

  2. Any experience you have with WordPress, WooCommerce or ecommerce platforms.

  3. How you would keep multiple vendor stores and transactions properly organized.

  4. Why you would like to join Redgoldgriin.

  5. Your current location and weekly availability.

  6. You don’t have any experience in this field but you think you can meet the expectations of this role.
Apply for this role
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