Return Policy Page

Return Policy

Effective Date: 01/01/2025

At Redgoldgriin.com, we value our customers and strive to ensure a satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 3  days of the delivery date.
• The item must be unused, unworn, and in its original packaging with all tags and labels intact.
• The item must not be damaged, altered, or washed.
• Certain items, such as perishable goods, custom-made products, and personal hygiene items, are non-returnable unless defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at support@redgoldgriin.com with your order number, reason for return, and any supporting images if applicable.
2. Approval & Instructions: Once approved, we will provide you with return shipping details.
3. Ship the Item: Securely pack and ship the item using a trackable shipping method. You will be responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Refund Processing: After receiving your return, we will inspect the item and process your refund or exchange within 7 business days.

3. Refunds

• Approved refunds will be issued to the original payment method used during the purchase.
• Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

• If you received a defective or incorrect item, you are eligible for an exchange.
• Exchanges are subject to item availability. If the item is out of stock, we will issue a full refund.

5. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 48 hours of receiving your order.
• Provide clear photos of the defective or damaged item and packaging.
• We will offer a replacement, refund, or store credit at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable goods (e.g., food and beverages)
• Custom or personalized items
• Personal hygiene and beauty products
• Clearance or final sale items

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check with your payment provider.
2. Contact your credit card company, as processing times may vary.
3. If the issue persists, email us at support@redgoldgriin.com for assistance.

8. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Updates will be reflected on this page, and your continued use of our services constitutes acceptance of any changes.

9. Contact Us

For any questions regarding our Return Policy, please reach out to us at:

Redgoldgriin.com
Email: support@redgoldgriin.com
Address: No. 17 Royal Cr, Ashongman, Accra, Ghana