- Hot Promotions
- Fashion
- Consumer Electrics
- Groceries
- Arts & Crafts
- Entertainment
- Health & Beauty
- Home & Furniture
- Books & Stationery
- Clothing & Apparel
- Home, Garden & Kitchen
- Health & Beauty
- Jewelry & Watches
- Computers & Technologies
- Babies & Moms
- Sport & Outdoor
- Phones & Accessories
- Books & Office
- Cars & Motocycles
- Home Improments
- Vouchers & Services
Fees and Taxes
We charge sellers for the use of our services. We also charge sellers when they ask for supplementary services such as storage or pick up.
Redgoldgriin charges 5% to 15% commission based on the category on every sale made.We may change our commission fees from time to time by posting the changes on the Redgoldgriin site fourteen (14) days prior. If you are a seller, you are responsible for all fees arising out of all sales made using some or all of our services. You as a seller must have a payment method on file when using our selling services and pay all fees and applicable taxes associated with it.
About payments on the Redgoldgriin services;
You agree to have Redgoldgriin receive or execute payments on your behalf in relation to your use of the Redgoldgriin service and manage settlement of related payments to you
Buyers may pay for your items using payment methods such as Credit or debit card (visa, mastercard etc) or MTN momo.
We may modify the scope of payment methods available at our sole discretion.
The underlying contract for the buyer’s purchase of goods and services from you is directly concluded between you and the buyer.
After a transaction occurs, you will receive a notification confirming such payment transaction. We initiate settlement of proceeds received to your linked financial account (bank account or momo number etc) on a weekly basis and only when your proceeds exceed Ghs 50.00.
If a payment is made to you in error, or if you receive funds that you are not otherwise entitled to receive at the time of disbursement, we have the right to recoup such amounts from you.
Your “payment currency” is the currency that we will use for settling your transaction proceeds to your linked financial account. We will determine your Payment Currency unless agreed otherwise. In the future and at our sole discretion, we may enable further payment currencies. Where it is offered by us and agreed upon by you and your buyer. When your buyer pays for a good or service you sell with currency other than your payment currency, the paid amount will be converted into your payment currency before disbursement of the funds to you, using the applicable transaction exchange rate.
In order to be able to use our services, you must register and accept these Payment Terms of use. After you have successfully registered, you will receive notification that you have been approved to receive our services once we have reviewed your information, which might not be immediate because of the reviewing process. Your submission of your registration application constitutes your offer to conclude this offer.In setting up and using your Redgoldgriin account; you must
Make available all information which we may require for purposes of: verifying your identity, complying with applicable anti-money laundering activities, allowing us to manage settlements of your transaction proceeds and assessing fraud and risk. If you are an individual, this information may include, without limitation, your full name, address, date of birth, taxpayer identification number, phone number, bank account information and a form of government issued identification ( voter ID, Ghana Card, Passport or driver’s license).
If you are a business, this information may include without limitation, your full business name, address, phone number, entity type, bank account information, tax identification number and business number, in addition to details regarding your beneficial owner(s), director(s), officer(s), authorized representative(s) and or primary contact, such as name, contact information, title, nationality and government issued identification (Ghana Card). You understand that we will be unable to settle your proceeds or issue you any tax documents if you do not provide us with the appropriate or accurate contact information and other requested data,
Provide us with all the necessary information we need to authenticate you when using our payment services, which may include validation of your phone number or email. You understand that we may be unable to execute transactions or complete requests without this information.
Link a financial account, so you may receive settlements of proceeds from payments to this account (Linked Financial Account). If you reside out of Ghana, your linked account must be a bank account based in your country of residence. You represent and warrant that you are the lawful owner of, or have the lawful right to use any Linked Financial Account you associate with your Redgoldgriin Account.
When you receive a notification that a buyer has paid for a product through a payment transaction, you must then ship the product in accordance with the buyers’ selection from the shipping options that you make available in your listing. Pursuant to the terms of your listing and the user agreement, you agree to deliver all products and perform all other necessary transaction-related actions, when we notify you of successful receipt of payment from your buyer.
Returns and Cancellations; Refunds
If your buyer is entitled to a refund for a return or cancellation for a Managed payment transaction, based on the agreement between you and the buyer or according to Redgoldgriin’s policies regarding such transaction, you authorize us to pay the buyer the corresponding refund amount on your behalf.
Redgoldgriin offers buyers protection on our services to ensure that buyers receive the item they ordered or get their money back. You understand that if your buyer successfully files a claim, we will reimburse the buyer the amount owed on your behalf pursuant to the user agreement policy.
If a buyer (or the owner of a paid item) initiates a refund claim, we will manage disputes by notifying you and asking whether you choose to accept or challenge the claim. If you challenge the claim, Redgoldgriin will need you to provide evidence. You agree to provide timely information to assist resolve the dispute. You understand that failure to provide requested information on the timeline we require could impact the outcome of the dispute. If you accept the dispute, the respective amount will be refunded to the buyer’s original payment method.
If you have met your eligibility requirements for, and fulfilled all your applicable obligations, you will not be held liable for any amounts to be returned to buyers.
Before listing your product, you must ensure it complies with Redgoldgriin’s rules, applicable laws and any additional restrictions imposed by credit card associations, network rules etc that we may use. You agree to indemnify and reimburse us for all reversals, chargebacks, claims, costs, loses, damages, fees, fines, penalties and other liabilities and expenses incurred by us or brought against us by a third party arising out of;
(a) your breach of these Payment Terms of Use or the User agreement including but not limited to any violation of Redgoldgriin’s policies
(b) your violation of any law or the rights of any third party; or
(c) any transaction processed by us, for you for goods or services you listed on Redgoldgriin (including but not limited to the accuracy of your item description or any claim or dispute arising out of goods or services offered or sold by you).
If we have acted with reasonable precautions and / or in accordance with our legal obligations, we are not liable for any unauthorized, incorrectly, unexecuted, or delayed payment transactions when such issues were caused by abnormal and unforeseeable circumstances beyond our control.